Now That's What I Call Complaining!

Have you ever used the WHSmith book store? Then you'll probably know exactly how the writer of this email feels...

Hello,

I have given up trying to be a WHSmith customer as I have had easier jobs. But I am very curious to learn why, in the categories option of your ebooks app, if you select a category such as computing there is anything but books on computing!? (Of course i'm referring to one of the rare occasions the app actually opens and just prior to the compulsory crash).

Completely random books nothing to do with computing appear! Such as, "The hidden history of the Kennedy years" which is bizarre and amazing. Not a single computer book in the computer category!

This is just one of the many reasons I've given up on trying to be a customer but I'm very interested in comedy and wonder if you might share with me the strategy and thinking behind such a bizarre, infuriating and hilarious arrangement?